MetroScript will acknowledge and, when possible, resolve all customer inquiries within one business day of the initial inquiry. Email responses from us will include a contact name, and a possible solution to your issue. Our phone lines are open during regular business hours: 8:00 AM to 7:00 PM Eastern Standard time, Monday through Friday, excluding holidays.

If we are unable to answer your call immediately we will call you back in less than one business day if you leave a message. Web-based support is available, allowing customers to submit technical support questions via email, view/download our online system user manuals on the documentation page, or review our frequently asked questions page.

Please note, emailing us is still the fastest and best way to get support as email is monitored continuously throughout the day and beyond normal business hours.

We will inform the customer within one business day if the issue can not be immediately resolved and requires escalation. Escalation will take place that same business day.